Capt Yadav directs Haryana Discoms to hold darbars to resolve complaints of consumers

CHANDIGARH, JUNE 29

Capt. Ajay Singh Yadav, Power Minister, Haryana has asked the officers of the Haryana Discoms (Dakshin Haryana Bijli Vitran Nigam and Uttar Haryana Bijli Vitran Nigam) in field to organize Open Darbars in villages and towns to resolve complaints of the consumers. He has issued instructions that an executive engineer would organize at least ten Open Darbars a month during summers and a superintending engineer will hold at least one Darbar a week.

A spokesman of the DHBVN said here today that Capt Yadav has given instructions to display his (minister’s) mail ID powerm@hry.nic.in at prominent places and in offices of the Discoms so as to facilitate people to reach to him easily. All other mail IDs, telephone numbers, SMS facility meant for facilitating consumers to lodge their complaints easily should also be displayed and published in different means of information dissemination.

He has said that the electricity consumers should be made aware of using the modes based on modern technology like e-mail, SMS, computerized consumer grievance redressal system and call centre to lodge their all type of complaints. All these modes are connected to the CGRS, under which the employees are bound to redress complaints within fixed time as per standards laid by the Haryana Electricity Regulatory Commission.”

The spokesman said that the grievances received via SMS would also now reach to the CGRS as both the systems have been integrated. The consumers may register their complaints to the respective Discom, the DHBVN or the UHBVN via SMS at 51969 by typing hr space dhbvn space  or hr space uhbvn space . As and when the system will receive a complaint it will send it to the concerned official by identifying on the basis of account number given in the SMS. Simultaneously, the system will send SMS back to the complainant acknowledging receipt of complaint by the system and giving him the number of complaint and informing him about the tentative time of redressal, based on the already laid standards of performance.

He said that the call centre has also been integrated to the CGRS. The consumers can reach the call centre through one toll free telephone number18001801615 round the clock every day and lodge all type of complaints. A short number 155333 has also been provided to facilitate the consumers. All written complaints received in offices would also be put in the CGRS.

The consumers can lodge their all type of complaints relating to electricity service through e-mail also at dhbvncgrs@gmail.com in the area of the Dakshin Haryana Bijli Vitran Nigam and uhbvncgrs@gmail.com in the area of the Uttar Haryana Bijli Vitran Nigam