CM asks DCs and SPs to remain available 24x7 to public

By Haryananewswire

CHANDIGARH, APRIL 20

The Haryana Chief Minister, Mr. Bhupinder Singh Hooda, described the Deputy Commissioners (DCs) and Superintendent of Police (SPs) as face of the government and exhorted them to remain available 24x7 to the public and properly attend to even their phone calls for timely redressal of their grievances. Also, this practice will further enhance the faith of the people in the working of the administration.

          Mr. Hooda was addressing the annual conference of DCs and SPs here today.

          Describing the concept of night stay in the villages by senior officers as an important grievance redressal mechanism, Mr. Hooda directed that now onwards the Deputy Commissioners would spend atleast two days in a month in the villages falling under their jurisdiction. They should also be accompanied by the concerned SP  so that they jointly conduct visit to the villages and deal with the local issues of the villagers on the spot. Concerned Tehsildars, Block Development Officers (BDOs) should also be assigned duties during the night village halt, he added.

          Mr. Hooda said that the Deputy Commissioners should also conduct inspections at institutions, that are regularly visited by general public, like hospitals to see for themselves whether medicines are being given to the patients and also to see the presence of medical or para-medical staff. He said that the DCs should also conduct surprise inspection in the schools to ensure the presence of teachers. Mr. Hooda said that it’s not enough to  redress the grievances of the people for an hour in their offices. Therefore, they should spend more time to hear the grievances of the people and ensure their prompt resressal. ‘Being a face of public, they, particularly the police officers should be available 24x7 to the people. He also directed the Deputy Commissioners to spend more time in their offices instead of camp office so that the people could get justice on time for which the Government is deeply committed.

          While reviewing the ongoing procurement of wheat, Mr. Hooda directed all the Deputy Commissioners to monitor the payments for wheat to the farmers and stressed that  they should also ensure that the farmers get their payment soon after the completion of loading of wheat in bags. This practice should be followed by all procurement agencies in letter and spirit and any laxity in this regard would not be tolerated, he added.

          On the issue of theft of water, Mr. Hooda said that the State Government has already set up eight dedicated police stations for curbing the crime of water theft. However, Mr. Hooda made it clear that, the complaint regarding water theft could be lodged in any police station other than these exclusive police stations. He said that apart from registering cases, these police stations would also ensure regular patrolling to check the incident of theft of water.

          To check the incidents of drowning in the State, Mr. Hooda directed that the either the DCs could prepare teams of trained people at their own level who can fish out the bodies or such people could be employed through Disaster Management Department.

On the issue of land for which mutations were not done, Mr. Hooda   directed the concerned officers to launch a campaign in their respective districts to identify such land to get the mutation done.

Mr. Hooda also directed the Deputy Commissioners to check the unauthorized colonies in their respective districts. He directed the Chief Secretary Mr. P.K. Chaudhery that a committee be constituted for Gurgaon, Faridabad, Sonipat and Bhiwani districts in the first phase to check the unauthorized colonization in these districts. He said that DCs could also give advertisement in the local newspapers stating that the people could give unanimous complaints in case they report any unauthorized colonization in their areas.         

          The Chief Minister further said that the Deputy Commissioners should ensure Citizen Charter in front of their offices and ensure the delivery of services within the time period as mentioned in the charter.

          Mr. Hooda said that the State Government is committed to ensure the security and safety of people. He directed the SPs to maintain district wise record of hard core criminals and as a preventive measure they should not be allowed to enter the villages. He also stressed on the need to strengthen the District Intelligence Cell to anticipate the incidents of crimes and other related problems. Mr. Hooda said that they should maintain proper coordination with the Patwaris, Nambardars and Chowkindar of their respective areas as they could prove to be a valuable source of information for them.

          He called upon police officers to attentively listen to the grievances of the people. “let them sit and carefully listen to their complaints” said Mr. Hooda adding every problem might not true but your presence is must. This would not only raise the confidence of the complainant but would also improve the goodwill of the police department.

          The Chief Minister also called upon the officers to apprise the people about the ambitious Direct Benefit Transfer Scheme of the Central Government. Mr. Hooda said that it is an important scheme and would bring transparency as the benefit of various schemes was directly deposited in the bank accounts of the beneficiaries. This scheme would also prove to be beneficial for the officers also, added Mr. Hooda.

Mr. Hooda said that it was a matter of pride that  Haryana is one of the best administered States in the country and credit for this achievement also goes to its hardworking and dedicated officers. The Chief Minister also emphasized the need for strengthening of Har Samadhan Portal, especially at headquarters level set up to register complaints through E-mail. He said that the officers should monitor the complaints on the portal and send its report to the Chief Secretary every fortnight.

Expressing satisfaction over the working of DCs and SPs Mr. Hooda said that, though the State has witnessed all-round growth during the last eight years yet there was a scope of improvement. He said that people have become more aware of their rights and were also registering their complaints with the police, if any.

In the meeting issues concerning law and order situation, Chief Minister’s announcement, availability of power, procurement of foodgrains for Rabi 2013-14, pending mutations, process related to issuing of no objection certificate of Forest Department were also reviewed.

Chief Secretary Mr. P.K. Chaudhery, Principal Secretary to Chief Minister Mr. Chattar Singh, Additional Principal Secretary Mr. Shiv Raman Gaur, Deputy Principal Secretary Mr. R.S Doon, Director General of Police Mr. S.N. Vashisht, Principal OSD Mr. M.S.Chopra, OSD Mr. Ravinder Hooda, Additional Chief Secretaries, Principal Secretaries, senior officers of Police Deputy Commissioners and Superintendents of Police were also present in the meeting.